All products sold by FotoColombo are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02. To use the warranty, the Customer must keep the invoice (or the DDT) that he will receive together with the shipment or via e-mail in PDF format. By accepting the purchase contract, the customer acknowledges the assistance procedures in force at the time of the use of the Warranty Assistance, which he accepts. The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging.If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, to the Customer any verification and restoration costs requested by the authorized Assistance will be charged, as well as transport costs, if incurred by Foto Colombo.
24 MONTH WARRANTY
The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number). In case of lack of conformity, FotoColombo will restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. The customer must send the goods to FotoColombo in V.le Verdi, 95 in Merate (LC) In the event that, for any reason, they are unable to return a product under warranty (restored or replaced) to their customer, Foto Colombo may proceed at its discretion to return the entire amount paid or replace it with a product with equal or superior characteristics.If, following intervention by an Authorized Service Center, the defect does not result in a lack of conformity with pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance in addition to transport costs.
The repair times of the products under warranty depend exclusively on the policies of the Italian manufacturer / importer.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment, intact consumables, manuals, cables , etc &), to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.
No damage can be requested from FotoColombo for any delays in carrying out repairs or replacements carried out by the official assistance centers of the manufacturers.
The replacements in case of DOA (Dead On Arrival: product not working on delivery or on first ignition) without prejudice to the existence of the conditions for the? application of Legislative Decree n. 24/02 take place only if expressly provided for by the manufacturer. The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer.
In the event that, for any reason, FotoColombo is unable to replace a product under warranty (restored or replaced), it may proceed, with the Customer's consent, to replace the product itself (if still on the price list) or with another of equal characteristics and value or, finally, to the issue of a discount coupon of the same amount that can be spent on another product valid for 6 months from the time of issue. No damage can be requested from FotoColombo for any delays in carrying out repairs or replacements under warranty carried out by the assistance centers chosen by the customer. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment, intact consumables, manuals, cables , etc &), to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes to the original product packaging should be avoided. once the purchase procedure provided for by the website www.fotocolombo.it has been completed, to print and keep these general conditions, and the information contained on the website www.fotocolombo.it dedicated to information on how to purchase, in accordance with the law. prohibition for minors to place orders. The Seller reserves the right to legally pursue any violation and abuse.
Without prejudice to the hypothesis of willful misconduct or gross negligence of the Seller, it is now agreed that, should the Seller's liability in any capacity towards the Customer be ascertained, including the case of total or partial breach of the obligations undertaken Seller towards the Customer as a result of the execution of an order - the Seller's liability cannot exceed the price of the Products purchased by the Customer and for which the dispute has arisen. The Seller's liability for delays in delivery cannot exceed the amount of the shipping costs incurred by the Customer.