Pursuant to Legislative Decree no. 21/2014, if the Customer is a natural person who purchases the goods for purposes not related to his professional activity, he has the right to withdraw from the purchase contract for any reason within 14 days, respecting conditions such as:

1) The integrity of the article in each of its parts.

The right of withdrawal is totally lost due to lack of the essential condition of integrity of the property (packaging and / or its contents).

2) The article must not have been used but only viewed

3) its perfect functionality

4) The return in its original packaging accompanied by warranty coupons and manuals and will not have to be registered in any case.

5) Any products with seals must not be broken or opened

In any case, the shipping cost of delivery will not be refunded

We do not accept parcels returned cash on delivery or carriage forward

If the product is returned not respecting the above points 1-2-3-4, it will be partially refunded at our sole discretion based on the conditions of wear of the product, packaging and box contents, or it will be returned to the customer. upon payment of the shipping costs, insurance and return assistance.

To exercise the right of withdrawal it is necessary to:

A) Communicate it by registered letter with return receipt within 14 days accompanied by a signed letter headed to fotocolombo srl

in which the right of withdrawal is requested pursuant to the law even without motivation

It is important to enter the Iban number for any reimbursement that will be in the name of the invoice issued and / or of whoever made the payment.

B) Upon receipt of the request via correct mail, a return number will be given for withdrawal

which must be indicated on the return box next to the sender's address

C) Send us the tracking number by email

Upon receipt of the goods, after a check, you will be answered by email on the outcome of the request followed by the relative return transfer under the conditions specified above.

It is not possible to exercise the right of withdrawal for a product purchased in kit form or bundled with others.

After checking the returned goods that you have sent us and if the conditions 1-2-3-4-5 have been respected, we will proceed with the crediting of the amount within 3 days from the date of arrival of the goods: time necessary for the control In case you need a more in-depth check in a specialized center, a report will still be given

The responsibility of the returned goods is borne by the customer until arrival at Fotocolombo.

The cost of returning the goods is charged to the customer who can decide whether to return with his own courier or request our courier for a minimum basic cost of Euro 30 + VAT per kilo or fractions of a kilo, which can be paid in advance or withheld. the amount to be returned

The material must be sent to:



23807 MERATE (LC)